Privacy Policy

Last updated: January 20, 2026

This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify applications, including FusionCart-Cart recovery eMail. By installing or using the App, you agree to this policy.

By installing or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

What We Collect

FusionCart collects only the information required to provide abandoned cart recovery and email automation services:

1. Shopify Store Information

  • Store name and URL
  • Store owner name and email
  • Timezone, currency, and locale settings
  • Basic shop metadata needed for app setup

2. Customer Data (Processed, Not Owned)

Used only for generating email reminders:

  • Customer email addresses
  • Abandoned cart data (items, value, checkout URL)
  • Order status (for determining if the cart is recovered)

FusionCart does NOT collect payment details, credit card information, or sensitive, identifiable data.

3. Usage Data

  • Email campaign activity (opens, clicks, sends, bounces)
  • Customization settings and app preferences
  • Frequency of automated flows and reminders

4. Technical Data

  • IP address, browser type, device information
  • Log files to ensure proper functionality

Why We Collect

We collect data to:

  • Send automated abandoned cart recovery emails
  • Deliver personalized messaging and trigger-based workflows
  • Analyze performance metrics for better recovery rates
  • Improve app reliability, templates, and automation features
  • Provide support and resolve technical issues
  • Maintain compliance with Shopify's API and legal standards

How We Use It

FusionCart uses the collected data to:

  • Identify abandoned carts and generate recovery reminders
  • Build personalized, branded email campaigns
  • Track conversions (opens, clicks, recovered revenue)
  • Offer real-time analytics to merchants
  • Automate workflows without manual input
  • Communicate with you regarding updates or support

✓ We never sell merchant or customer data.

Security Measures

We use industry-standard protections to secure your data:

Encrypted data transmission (HTTPS/SSL)
Secure database storage
Server-level firewalls and access restrictions
Regular security audits & monitoring

Note: Despite safety measures, no system is fully immune to risk.

Compliance and Accountability

FusionCart follows:

GDPR (EU)
CCPA (California)
Shopify App Store Data Protection
Global anti-spam laws (CAN-SPAM)

We process customer data only as a service provider on your behalf.

Data Retention

We retain store and customer data only as long as needed:

  • Active merchant: data retained for service continuity
  • After uninstall: all store-related data is permanently deleted
  • Logs: retained only for troubleshooting and compliance

We do not retain customer emails longer than required for recovery flows.

Your Rights

Depending on your region, you may request:

  • Access to your stored data
  • Correction of inaccurate information
  • Deletion of your data
  • Limitation or objection to data processing

To exercise rights, contact us at:

support@fusioncart.com

Note: For customer data collected through your Shopify store, customers must contact the merchant directly, as Shopify merchants control customer data.

Conclusion

FusionCart is designed with privacy, transparency, and merchant trust at its core. By using our app, you consent to data handling practices that support secure, high-performing email automation and abandoned cart recovery.

If you have questions or concerns, reach us at:

support@fusioncart.com